About Us
Lighthouse Enterprises, the social business division of The Chicago Lighthouse, delivers scalable contact center and CX solutions for healthcare, government, insurance, transportation, and more. With 650+ agents managing 4 million+ annual interactions, we help organizations deliver reliable, high-quality customer experiences at scale.
Rooted In The Chicago Lighthouse
Celebrating 120 Years: Lighting up Human Potential
The Chicago Lighthouse is a nonprofit organization that has been serving veterans and individuals who are blind, visually impaired, or disabled since 1906. Our programs provide education, healthcare, employment, and other essential services.
Over the decades, the organization has grown into one of the nation’s most comprehensive social service providers for individuals with vision loss and disabilities. Today, The Chicago Lighthouse serves more than 67,000 people annually.
Lighthouse Enterprises Scales Impact
14 Years of Growth: 650+ Agents, 30% Mission-Driven
In 2012, The Chicago Lighthouse launched its social enterprise division, Lighthouse Enterprises. The division now counters industry turnover through a stability-focused contact center model, ensuring consistent service, high retention, and lasting client partnerships.
Lighthouse Enterprises generates over 58% of organizational revenue, supporting 42+ programs and helping create more than 10,000 Illinois jobs over the last decade. By pairing adaptable technology with a skilled domestic workforce, we deliver dependable solutions designed for long-term operational success.
Expansion With BSD Enterprises
Introducing Our East Coast Division
To better serve our partners across the country, our mission has expanded through our sister division on the East Coast, BSD Enterprises (BSDE). Based in Delaware, BSDE mirrors our commitment to operational excellence and social impact, providing localized contact center strategies tailored to the unique needs of the Atlantic region.
Together, we provide a robust, multi-regional support network that ensures businesses across the nation have reliable contact center services.
Uncompromising Standards
Security is built into every part of our operation. We follow industry standards designed to protect client data and customer privacy at every touchpoint.
Regulated Compliance
We maintain strict protocols for industries including Healthcare (HIPAA), Finance, and Government.
U.S.-Based Support
Our trained teams operate within the United States to deliver quality service.
Secure Infrastructure
We utilize adaptive technologies within a secure environment for safe integration with your systems.
A Partner That Learns Your Business
Every organization is unique. We integrate with your existing operations to build a support program around your specific workflows. With 14+ years of U.S.-based contact center expertise, we deliver the consistent communication and operational security your organization demands.
Trusted Partners
How We Help Your Organization
From specialized contact centers to mission-driven BPO, discover how we can streamline your operations.
