Our Customized Contact Center Approach
Servicing your customers is a complex job. Partnering with The Chicago Lighthouse is a fast and effective way to maintain outstanding quality while strengthening your bottom line. Our 24/7 Contact Center Operations can effectively address a multitude of needs, including:

Call Center Features
- General Operator Services for Single Point-of-Contact
- Appointment Scheduling
- Payment Processing
- After-Hours Messaging and Paging Services
- Technical Helpdesk
- Website or Software End-User Support
- Outbound Calling Campaigns
- Administrative Task Streamlining

An All-Inclusive Pricing Model
When you partner with The Chicago Lighthouse for comprehensive contact center services, you will benefit from a broad range of cost reductions that improve your bottom line. These operational and non-operational expense reductions include:
- Contact Center Payroll Costs
- Staff Attrition Costs—Training, Ramp-Up, Lost Occupancy Costs
- Contact Center Operations Licensing Costs--Quality Assurance, Workforce Management, Call Recording
- IT and Telephony Support Costs--Helpdesk, Asset Management, Software Licensing Costs
- On-Premise or Cloud Contact Center System Licensing and Support Costs
- Business Intelligence/Data Analytics Costs
- Call Audio Recording Archival Costs
- HR-Related Costs--Recruitment, Screening, Onboarding Costs
- Facilities/Overhead Costs
The Lighthouse has a history of success

Call Volume
Over 6.5 million calls annually in 2021

Total Minutes Handled
52,000,000 annually

Average Speed Of Answer
Less than one minute

Service Level
80% of calls answered within 20 seconds