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Our Customized Contact Center Approach

Servicing your customers is a complex job. Partnering with The Chicago Lighthouse is a fast and effective way to maintain outstanding quality while strengthening your bottom line. Our 24/7 Contact Center Operations can effectively address a multitude of needs, including:

Call Center Features

  • General Operator Services for Single Point-of-Contact
  • Appointment Scheduling
  • Payment Processing
  • After-Hours Messaging and Paging Services
  • Technical Helpdesk
  • Website or Software End-User Support
  • Outbound Calling Campaigns
  • Administrative Task Streamlining
Contact Sales
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An All-Inclusive Pricing Model

When you partner with The Chicago Lighthouse for comprehensive contact center services, you will benefit from a broad range of cost reductions that improve your bottom line. These operational and non-operational expense reductions include:

  • Contact Center Payroll Costs
  • Staff Attrition Costs—Training, Ramp-Up, Lost Occupancy Costs
  • Contact Center Operations Licensing Costs--Quality Assurance, Workforce Management, Call Recording
  • IT and Telephony Support Costs--Helpdesk, Asset Management, Software Licensing Costs
  • On-Premise or Cloud Contact Center System Licensing and Support Costs
  • Business Intelligence/Data Analytics Costs
  • Call Audio Recording Archival Costs
  • HR-Related Costs--Recruitment, Screening, Onboarding Costs
  • Facilities/Overhead Costs

The Lighthouse has a history of success

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Call Volume

Over 6.5 million calls annually in 2021

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Total Minutes Handled

52,000,000 annually

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Average Speed Of Answer

Less than one minute

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Service Level

80% of calls answered within 20 seconds