Backed by The Chicago Lighthouse

Celebrating 120 Years: Lighting up Human Potential

The Chicago Lighthouse is a nonprofit organization that has been serving individuals who are blind, visually impaired, disabled, and veterans since 1906. It offers programs that provide education, healthcare, employment, and other essential services for individuals from birth through senior care.

Over the decades, the organization has grown into one of the nation’s most comprehensive social service providers for individuals with vision loss and disabilities. Today, The Chicago Lighthouse serves more than 67,000 people annually.

Explore The Chicago Lighthouse’s Mission

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Support agent wearing a headset at a dual-monitor workstation in an open-office cubicle.

Lighthouse Enterprises Scales Impact

14 Years of Growth: Stability in an Industry Defined by Turnover

In 2012, The Chicago Lighthouse launched its social enterprise division, Lighthouse Enterprises. Our mission-driven workforce has helped us maintain significantly lower attrition rates than industry averages in a field often challenged by turnover. This commitment to long-term employment ensures consistent service, high retention, and lasting client partnerships.

Lighthouse Enterprises generates over 58% of organizational revenue, supporting 42+ programs. We’ve helped create more than 10,000 Illinois jobs over the last decade. By pairing adaptive technology with a skilled domestic workforce, we deliver dependable solutions designed for long-term operational success.

Expansion With BSD Enterprises

Introducing Our East Coast Division

To support partners across the country, we work alongside our sister division on the East Coast, BSD Enterprises (BSDE). Based in Delaware, BSDE shares our values and commitment to operational excellence and social impact.

Together, we support organizations nationwide with reliable contact center services.

Visit the BSD Enterprises Website

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Meet Our Leaders

Photo-Kathy--scaled - Lighthouse Enterprises

Kathy Stoeberl

Chief Business Strategy Officer

Meet Kathy Stoeberl

Nathan Cox

Senior Vice President, Contact Center Operations

Jennifer Mandernach

Vice President, Business Strategy and Analytics

Meet Jennifer Mandernach

Adeem Osman

Vice President, Business Development

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Kathryn Nolan

Contact Center Implementation and Performance Director

Jessica Mascarenhas

Sales & Marketing Coordinator

Maxwell Mitchell

Sales Support & Enablement Coordinator

Uncompromising Standards

Security is built into every part of our operation. We follow industry standards designed to protect client data and customer privacy at every touchpoint.

Regulated Compliance

We maintain strict protocols for industries including Healthcare (HIPAA), Finance, and Government.

U.S.-Based Support

Our trained teams operate within the United States to deliver quality service.

Secure Infrastructure

We utilize adaptive technologies within a secure environment for safe integration with your systems.

Illinois Commission on Equity and Inclusion

A Partner That Learns Your Business

Every organization is unique. We approach every contract with longevity and partnership in mind. We integrate with your existing operations to build a support program around your specific workflows, acting as a true extension of your team rather than just a service provider. With more than 14 years of experience, we manage the full onboarding, staffing, and ongoing operations so clients can focus on their core business.

See What Makes Us Different