About Lighthouse Enterprises
Where Human Potential Becomes Operational Strength
Lighthouse Enterprises is the social business division of The Chicago Lighthouse, delivering secure, scalable contact center solutions through experienced U.S.-based teams, adaptive technology, and a workforce built to stay.
1906
A Lighthouse for Human Potential
The Chicago Lighthouse opened in 1906 to serve people who are blind, visually impaired, disabled, and Veterans. The work has always started in the same place: identify what a person can do, remove what stands in the way, and build the training and technology around them.
Employment was never a side program. Over more than a century, the organization built vocational training, adaptive technology expertise, and job placement into a single operating discipline. That discipline is the reason the enterprise side of the house works the way it does today.
2012
Purpose Became an Enterprise
In 2012, The Chicago Lighthouse turned that capability into a business. Lighthouse Enterprises was built to compete on the terms buyers actually use — service levels, security posture, staffing depth, and cost — while employing the people the labor market routinely overlooks.
The model is straightforward. Clients buy contact center performance. The revenue that performance generates funds the programs that keep producing skilled, motivated people. Neither side is charity; each makes the other stronger.
Today the enterprise generates more than 58% of organizational revenue, supporting more than 42 programs across the organization.
The Operating Advantage
People Stay. Service Gets Stronger.
Contact center economics are decided by turnover. Every departure costs a hiring cycle, a training cycle, and a stretch of degraded service your customers feel. Our advantage is that our people stay — because for many of them, this is the first employer that built the job around what they can do.
-
01
Meaningful employment
Roles are designed with accommodation and adaptive technology from day one, not retrofitted after hire.
-
02
Stronger retention
When people are supported properly, they stay — so your program keeps the agents it has already trained.
-
03
Consistent experience
Tenured agents know your systems, your policies, and your customers. That knowledge stays on the floor instead of leaving with every hiring cycle.
Accessibility is in-house expertise
Our workforce includes Veterans and people with disabilities who use assistive technology every day. Accessible service design is operational habit here, not a compliance checklist bought from a vendor.
U.S.-based delivery
Services are delivered by U.S.-based teams, which keeps oversight, security posture, and escalation paths inside a single accountable organization.
One Mission. Broader Reach.
BSD Enterprises is our East Coast sister division, based in Delaware. It runs on the same premise: hire for capability, support people properly, and deliver service a client can plan around.
For buyers, the practical result is geographic range without a change in standards — the same U.S.-based delivery model, the same approach to accessibility, extended along the East Coast.
The Model Is Built to Be Measured
See the scale, stability, and operating standards behind our work.
See Why Organizations Choose UsThe People Behind the Operation
Leadership, operations, and program staff — the team accountable for how this runs day to day.
Meet Our Team