400 +
Happy Clients
75 %
of our C-suite are women
80 %
of our employees are minorities
400 +
Awards Won
How Our Turnkey Solutions Improve Customer Experiences & Deliver Results
We streamline call center services for businesses, as well as federal and state organizations. Our best-in-class call center agents enable clients to provide superior customer service, resulting in substantial cost savings.
Managed Interactive Voice Response (IVR)
Present your callers with efficient and straightforward automated phone options to help quickly connect them with the right resources
Recruitment and Onboarding
Lighthouse recruiters source, screen, and onboard phone agents that will proudly represent your organization
Training
Lighthouse leadership and training staff become experts in your business processes so they can tackle all aspects of training and Quality Assurance
Workforce Management
Lighthouse leadership continuously adjust staffing levels through seasonal and unexpected surges to match your customers’ changing needs
Quality Assurance
Lighthouse leadership regularly reviews and assesses the interactions with your customers to identify opportunities to improve the speed, accuracy, and convenience of the customer experience
Reporting and Analytics
Lighthouse analytics experts work with you to identify Key Performance Metrics and provide regular reporting on all contact center activities
IT and Telephony Support
The Lighthouse Implementation Team works collaboratively with you to design, build, and maintain a technical infrastructure that meets the current and future needs of your organization
A Strong Record of Successful Partnerships
The Lighthouse brings a history of successful partnerships with a diversity of prominent organizations, ranging from the Illinois Tollway to some of the nation’s top hospitals. A successful endowment campaign helps ensure we will thrive for generations to come.
Improved Efficiency = Happier Customers
Reducing staffing and infrastructure inefficiencies leads to better customer experiences.
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The Chicago Lighthouse provides a great service to their employees. They are also providing an amazing service to the patients of Cook County. -
The Chicago Lighthouse provides a great service to their employees. They are also providing an amazing service to the patients of Cook County.