The people behind the mission
Our Leadership Team
Strategy and operations stay close together—so decisions are grounded in the realities of implementation, staffing, service delivery, and performance.
Kathy Stoeberl
Chief Business Strategy Officer
Grew the social enterprise to 15 contact center contracts and employment for 650+ individuals, generating roughly 70% of organizational revenue.
Adeem Osman
Senior Vice President, Contact Centers
Brings 20+ years of leadership across contact centers, healthcare, insurance, and business development, and leads Lighthouse growth and operations.
Leadership across the enterprise
Experience across every part of the operation.
A cross-functional team focused on thoughtful strategy, dependable execution, and customer service that strengthens every program we support.
Six leaders across strategy, sales, and operations.
Jennifer Mandernach
Vice President, Business Strategy and Analytics
Kathryn Nolan
Contact Center Implementation and Performance Director
Maxwell Mitchell
Sales Support & Enablement Coordinator
Darleen Chavez
Vice President, Contact Centers
Martika Small
Director, Tollway Contact Centers
Kelly Bacon
Special Projects Manager