Lighthouse Blog: News, Updates, & Insights

Looking for a way to stay informed? Our monthly blog keeps our clients and readers informed on all the latest news, trends, technology, and research on the customer support industry.

Stay Updated: Insights On Call Center Trends

Our monthly blog serves as a key resource to stay engaged with our audience and provide valuable insights. Clients and industry professionals can stay informed about the latest trends, updates, and innovations in the call center industry. We regularly cover important topics such as emerging technologies, best practices, and customer service strategies. You’ll gain expert knowledge on how these trends affect your operations and how to leverage them for greater success. Stay ahead of the curve with our in-depth articles, tailored to keep you up to date with the evolving world of call center services.

Call Centers
February 20, 2025
Benchmarking: Are You Meeting Your Call Center Goals?
The more that organizations rely on communication to conduct business, the more vital it becomes to track the progress of their customer service.…
Customer Service
January 30, 2025
The Role of Customer Service Agents in 2025
A lot of things are happening in customer service that signal what’s to come in the new year. AI is just one such…
Customer Service
December 23, 2024
4 Things a Customer Service Rep Can Do That AI Can’t
Today’s consumers are experiencing something new when a person answers their customer service call: relief. Even when the reason for their call is…
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