Lighthouse Blog: News, Updates, & Insights

Looking for a way to stay informed? Our monthly blog keeps our clients and readers informed on all the latest news, trends, technology, and research on the customer support industry.

Stay Updated: Insights On Call Center Trends

Our monthly blog serves as a key resource to stay engaged with our audience and provide valuable insights. Clients and industry professionals can stay informed about the latest trends, updates, and innovations in the call center industry. We regularly cover important topics such as emerging technologies, best practices, and customer service strategies. You’ll gain expert knowledge on how these trends affect your operations and how to leverage them for greater success. Stay ahead of the curve with our in-depth articles, tailored to keep you up to date with the evolving world of call center services.

Call Centers
July 15, 2025
Independence, Purpose, Service: What Veteran Agents Bring to Customer Support
This month, in honor of Independence Day, companies in the U.S. are tuning into ways they can celebrate veterans who have fought to…
Call Centers
June 13, 2025
Why Chicago Businesses Should Choose a Local Call Center
Chicago is known for more than its deep-dish pizza. We’re also a hub of innovation with nearly 100,000 licensed businesses that rely on…
Call Centers
May 16, 2025
The Benefits of Choosing a U.S.-Based Call Center
When outsourcing call center services, companies have an important choice to make: maintain their services in the U.S. or outsource to an international…
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