Lighthouse Blog: News, Updates, & Insights

Looking for a way to stay informed? Our monthly blog keeps our clients and readers informed on all the latest news, trends, technology, and research on the customer support industry.

Stay Updated: Insights On Call Center Trends

Our monthly blog serves as a key resource to stay engaged with our audience and provide valuable insights. Clients and industry professionals can stay informed about the latest trends, updates, and innovations in the call center industry. We regularly cover important topics such as emerging technologies, best practices, and customer service strategies. You’ll gain expert knowledge on how these trends affect your operations and how to leverage them for greater success. Stay ahead of the curve with our in-depth articles, tailored to keep you up to date with the evolving world of call center services.

Call Centers
April 15, 2025
Why Healthcare Still Needs Live Call Center Agents
Due to the large volume of urgent calls at hospitals and medical companies, live call center agents continue to play a crucial role…
Call Centers
March 31, 2025
Save Money by Outsourcing Your Call Center
In today’s competitive market, businesses are always looking for ways to cut costs without compromising quality. One of the most effective ways to…
Customer Service
March 14, 2025
The Pros and Cons of Customer Self-Service – and a Flexible Solution
Customer self-service has become a popular response to business’ organizational demands, and for a number of reasons. From self-checkout kiosks to AI chatbots,…
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