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Customer Channels

  • Live Call AnsweringEvery incoming call answered with a friendly, human touch.
  • Live Chat SupportReal-time responses to website visitors and digital inquiries.
  • Email SupportHigh-volume email queues handled in your brand voice.
  • Multilingual SupportSupport in multiple languages, so every customer is understood.

Programs We Run

  • IT / Help Desk SupportTroubleshooting for products and software, guided step by step.
  • Billing ServicesPayments, invoices, and billing questions handled with care.
  • Appointment SchedulingBookings, cancellations, and reminders managed end to end.
  • After-Hours Answering24/7 coverage, so customers reach a real person at any hour.

The Lighthouse Advantage

A better kind of contact center partner.

  • U.S.-based teams, since 2012
  • Mission-driven workforce, higher retention
  • Support models built around your operation
See Why Lighthouse→
View all services→ Support models are built around your operation, not a fixed service list.

People.
Purpose.
Possibility.

A stronger tomorrow works here.

Our people, our network, and our mission create meaningful impact for our clients and communities.

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Our Team

Meet the people behind the impact.

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Our Story

A mission that has powered opportunity for more than a century.

Our Story →

Our Purpose

Creating meaningful work and stronger communities.

Our Purpose →

The Lighthouse Network

CLThe Chicago Lighthouse

Life-changing programs and services.

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Mission-driven business solutions.
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BSDBSD Enterprises

Expanding opportunity through contact centers.

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See company updates, team stories, community impact, and new opportunities.

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A Brighter Tomorrow

People power possibility.

Part of a powerful network. Built for a more inclusive future.

HealthcarePatient support, scheduling, and telehealth inquiries. Banking & FinancialAccount inquiries, fraud alerts, and payment support. InsuranceClaims intake, policy updates, and renewal support. TransportationPassenger assistance, dispatch, and logistics coordination. Government & Public ServicePublic information, assistance, and crisis response. TechnologyTroubleshooting, onboarding, and SaaS support.

Industries That Drive Impact

Real people.
Real expertise.
Real results.

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Lighthouse Enterprises Logo
  • Home
  • Our Services
    • Live Call Answering
    • Live Chat Support
    • Email Support
    • Multilingual Support
    • IT / Help Desk Support
    • Billing Services
    • Appointment Scheduling
    • After-Hours Answering
    • View All Services
  • Industries
    • Healthcare
    • Insurance
    • Banking & Financial
    • Government
    • Transportation
    • Technology
  • Why Choose Us?
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    • Visit The Chicago Lighthouse
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Ready to Strengthen Your Customer Support?

Let’s build a contact center solution that delivers better experiences.

Talk to Our Team
Lighthouse Enterprises, a division of The Chicago Lighthouse

A service-driven division of The Chicago Lighthouse, offering dependable contact center solutions for organizations of all sizes.

  • 1850 W. Roosevelt Rd., Chicago, IL 60608
  • (312) 997-3671
  • enterprise@chicagolighthouse.org
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