Customer Channels
- Live Call AnsweringEvery incoming call answered with a friendly, human touch.
- Live Chat SupportReal-time responses to website visitors and digital inquiries.
- Email SupportHigh-volume email queues handled in your brand voice.
- Multilingual SupportSupport in multiple languages, so every customer is understood.
Programs We Run
- IT / Help Desk SupportTroubleshooting for products and software, guided step by step.
- Billing ServicesPayments, invoices, and billing questions handled with care.
- Appointment SchedulingBookings, cancellations, and reminders managed end to end.
- After-Hours Answering24/7 coverage, so customers reach a real person at any hour.
The Lighthouse Advantage
A better kind of contact center partner.
- U.S.-based teams, since 2012
- Mission-driven workforce, higher retention
- Support models built around your operation
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Support models are built around your operation, not a fixed service list.
People.
Purpose.
Possibility.
A stronger tomorrow works here.
Our people, our network, and our mission create meaningful impact for our clients and communities.
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Our Team
Meet the people behind the impact.
View Our TeamOur Story
A mission that has powered opportunity for more than a century.
Our StoryOur Purpose
Creating meaningful work and stronger communities.
Our PurposeThe Lighthouse Network
The Chicago Lighthouse
Life-changing programs and services.
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Lighthouse Enterprises
BSD Enterprises
Mission-driven business solutions.
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Expanding opportunity through contact centers.
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See company updates, team stories, community impact, and new opportunities.
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HealthcarePatient support, scheduling, and telehealth inquiries.
Banking & FinancialAccount inquiries, fraud alerts, and payment support.
InsuranceClaims intake, policy updates, and renewal support.
TransportationPassenger assistance, dispatch, and logistics coordination.
Government & Public ServicePublic information, assistance, and crisis response.
TechnologyTroubleshooting, onboarding, and SaaS support.
