This ensures smooth daily operations and efficient onboarding and offboarding of staff.
- Help Desk & Service Desk (L1–L3, ticketing systems)
Provide user support for software, access, and technical issues through ticket-based systems. - Desktop Support (PCs, Macs, peripherals)
Assist with setup, troubleshooting, and maintenance of workstations and hardware. - Mobile Device Management (MDM)
Securely manage smartphones and tablets used for work, including remotely. - End-User Onboarding & Offboarding
Set up or remove employee access to systems during hiring and departures. - Accessibility & Assistive Technology Support
Provide IT support tailored to users with specific accessibility needs.