This month, National Disability Independence Day (July 26) will mark the 34th anniversary of the day the Americans with Disabilities Act (ADA) was first enacted in 1990. Businesses have many reasons to commemorate this occasion. You could start by recognizing the value of hiring talented workers who may have disabilities but aren’t defined by them.
For example, if you have a high call volume, you could save money by partnering with an off-site specialty call center that hires disabled workers. But there are many ways companies can recognize National Disability Independence Day:
- Assess your company’s accessibility standards
- Partner with organizations tied to disabled communities
- Use remote customer support handled by disabled professionals
- Educate yourself on skills that disabled groups bring
- Find out how other businesses are becoming more accessible
Businesses Save Money By Acknowledging the Value of Workers with Disabilities
Partnering with a service provider that specializes in hiring and supporting disabled workers is also a good way to get great service, improve your efficiency, and demonstrate support for a highly trained community.
When paired with the right training and environment – such as the remote call center at Lighthouse Enterprises – callers are assisted by some of the most productive and passionate customer reps a business will find. Lighthouse is an established call center service provider that hires blind, veterans, and otherwise disabled workers. Thanks to their dedication and ongoing education, the staff has succeeded in improving the quality of customer service for countless clients over the years.
Disabled Workers Provide Excellent Call Center Services – and Why That Matters
First, a bit about the importance of excellent customer service care. Whether the calls are inbound or outbound, whether they arrive in the dozens or hundreds, organizations need to address callers’ needs as quickly and accurately as possible. The same holds true no matter where your call center agents are located. What’s important is that they provide excellent services to the customers and patients who contact them.
Why is it crucial to elevate the level of customer support you provide? Consider these recent findings:
- Roughly nine out of ten customers say they will base future purchasing decisions on the quality of customer service they receive.
- Profits increase exponentially based on just a small boost in customer retention.
- Four out of five consumers say only one negative experience is enough to lead them to a competitor – but they will forgive a bad experience if they were treated well.
- Outsourcing customer service can reduce scheduling delays by 40%.
- Tasks such as pre-registration and pre-service verification can also improve with outsourced call services.
Consider Customer Support Skills of the Blind, Veterans, and Other Disabled Groups
A customer support organization that ensures ongoing training and accessibility can often provide superior services than what an in-house team is able to produce. That’s why more companies are partnering with fully accessible off-site contact centers such as Lighthouse. Not all companies have the resources to assemble the most talented workers for all of their inbound and outbound communications needs.
Using an off-site contact center that specializes in disabled workers for your spillover calls is a great way to bridge the gap in your services.
Take Advantage of the Latest Assistive Devices – and Partners That Use Them
Some visually impaired agents at Lighthouse Enterprises use the latest assistive devices so they can perform tasks and address callers’ needs as quickly and efficiently as possible. This includes adapted materials that were created specifically for workers with disabilities. Companies should also ensure that professionals with mobility limitations have what they need to manage day-to-day tasks.
Why Celebrating Disability Independence Makes Good Business Sense
Not every business has the resources of an organization that specializes entirely in supporting the requirements of a specific disabled group. When you outsource to Lighthouse, you’re getting customized solutions while supporting an enterprise that invests in research to continue enabling blind and visually impaired workers to do their jobs as well as possible. This extends to experimental devices that use visual technology to transmit key information to workers in real time.
Lighthouse Produces the Best Customer Service Outcomes for Its Clients
At Lighthouse, our access to cutting edge technology is one of the reasons our support center has a much stronger ability to hold onto good workers than other support providers. Not only is worker retention a major struggle in this industry, but it translates to lost dollars for businesses. What we do has the opposite effect – help clients streamline their customer support for better business outcomes.
Contact Lighthouse Enterprises to support disabled workers and get better customer service solutions today.