Empowering
Your Business,
One Call at a Time

Lighthouse Enterprises is a top call center in Chicago, providing all your contact center solutions with a 100% U.S. based team. We specialize in delivering outsourced contact center solutions that drive customer engagement and operational efficiency. Whether you’re looking to enhance customer support, brand loyalty, or reduce costs, we provide tailored services that align with your goals. Let us take care of your communication needs so you can focus on growing your business.

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400 +

satisfied customers

75 %

of our C-suite are women

80 %

of calls answered within 30 seconds

13+

years of industry experience

Streamlined Solutions for Enhanced Customer Experience

We streamline call center services for businesses, as well as state and federal organizations. Our team of skilled call center agents deliver exceptional customer service, helping you save both time and money.

  • Managed Interactive Voice Response (IVR)
    Present your callers with efficient and straightforward automated phone options to help quickly connect them with the right resources
  • Recruitment and Onboarding
    Lighthouse recruiters source, screen, and onboard phone agents that will proudly represent your organization
  • Training
    Lighthouse leadership and training staff become experts in your business processes so they can tackle all aspects of training and Quality Assurance
  • Workforce Management
    Lighthouse leadership continuously adjust staffing levels through seasonal and unexpected surges to match your customers’ changing needs
  • Quality Assurance
    Lighthouse leadership regularly reviews and assesses the interactions with your customers to identify opportunities to improve the speed, accuracy, and convenience of the customer experience
  • Reporting and Analytics
    Lighthouse analytics experts work with you to identify Key Performance Metrics and provide regular reporting on all contact center activities
  • IT and Telephony Support
    The Lighthouse Implementation Team works collaboratively with you to design, build, and maintain a technical infrastructure that meets the current and future needs of your organization

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Successful Partnerships

We have a proven track record of successful partnerships with notable clients including Illinois Tollway, Cook County Health, and Illinois Secretary of State. Trusted by top hospitals, healthcare organizations, and financial institutions nationwide, our team is dedicated to helping scale your business.

Improved Efficiency = Satisfied Customers

Let us handle staffing, training, and call center infrastructure to boost ROI, cut overhead costs, and enhance customer satisfaction.

See what sets us apart

  • John Prendergast
    Director of Operations, Patient Support
    Cook County Health
    The Chicago Lighthouse provides a great service to their employees. They are also providing an amazing service to the patients of Cook County.