Case Management Contact Center Services in Chicagoland
Lighthouse Enterprises partners with various organizations such as those in case management, who are needing assistance with their client intake. Based in Chicago, our customer contact services will act as an extension of your organization and improve communication efficiency.
Outsourced Call Center Solutions for Case Management Operations
Welcome to Lighthouse Enterprises, where we understand the important need for efficient client intake. With our case management solutions by your side, you can rest assure that one thing can come off your plate and is being handled with care.
Benefits of Partnering with Lighthouse Enterprises
We are known for offering small and large businesses alike with customizable customer contact solutions that meet their unique needs. Our professional call center team is equipped to handle your call volume from initial client calls to after-hour support, so you can have more time and resources to focus on other things.
Flexible Call Center Service
In the fast pace of today’s business world, its important for clients to feel supported, heard, and properly taken care of. What sets Lighthouse Enterprises apart from other contact center providers is our around-the-clock support that puts your customers first, no matter the time of day. We are bound to offering continuous support that keeps your business running as smoothly as possible. Some of the types of calls we can support on your behalf include:
- Virtual Receptionist
- Billing & Payment
- Scheduling & Reminders
- After-Hour Support
- 24/7 Support
- and more
Low Turn-Over Rate
One of the things we pride ourselves with at Lighthouse Enterprises is our low turn-over rate. Because of our mission-oriented approach, many of our call center reps stay with us for the long-haul which has a positive impact on business efficiency. Also, long-time employees maintain consistency with brand standards and requirements for how phone calls or customer support should be handled.
Your Trusted Partner Providing Exceptional Business Results
When you work hand in hand with Lighthouse Enterprises, you’re partnering with a company committed to exceeding yours and your clients’ expectations. Over the years, we’ve partnered with many prominent organizations and successfully helped them improve and streamline their communication systems.
Outsource Your Call Center Department
Our state-of-the-art call center solutions are flexible ensuring you can scale to your changing demands. Learn how our customized approach caters to your brand requirements.
