Revolutionizing Contact Center Outsourcing

Whether you have an established contact center or are planning to launch a new one, The Chicago Lighthouse’s contact center expertise can be of value to your organization. With over a decade of experience, The Chicago Lighthouse’s innovative social enterprise approach to operating Contact Centers provides:

  • Operational Efficiency
  • Centralized Services
  • A Stable, Highly Capable Workforce
  • Increased Revenue
  • Expansion Opportunities
  • Diversity, Equity & Inclusion (DEI) Employment

The Lighthouse Difference

The commitment to our mission fuels our dedication to your success. With direct access to an untapped pool of talent, The Chicago Lighthouse prides itself in providing a devoted team to fulfill your goals and promote customer satisfaction with every interaction.

Redefining Customer Service

  • Reduces recruitment, onboarding, and training costs
  • Increases first-call resolution and productivity rates
  • Retains subject-matter experts versed in your organization’s processes and procedures
  • Delivers a consistent experience resulting in higher customer satisfaction

Our Customized Contact Center Approach

  • Pricing structure designed around your business needs
  • IVR and contact center setup to deliver your customer experience vision
  • Personalized training curriculum delivered by Lighthouse training staff
  • Workforce optimization to match your needs and budget
  • Custom reporting and business intelligence

Our Partners

Since 2012, The Chicago Lighthouse has been proud to partner with prestigious organizations in the public and private sector to deliver world-class customer service and a growing Social Impact. These organizations have trusted The Chicago Lighthouse with their valuable customers, patients, and constituents, and we strive to maintain that trust with every contact.