We offer on-site as well as remote contact center solutions based on the needs of our clients. The setup (on-site, remote, or hybrid) is determined by the client’s needs and preferences. For remote teams, agents are trained on site and remain there during a mentoring period post-training. This ensures they meet all customer service standards and are fully prepared before transitioning to remote work. All remote operations are supervised, 100% HIPAA-compliant, and meet all necessary regulatory requirements.