Frequently Asked Questions
At Lighthouse Enterprises, we provide white-glove contact center solutions while supporting our mission of hiring individuals who are blind, visually impaired, disabled, and veterans. Here are answers to some of the most common questions we receive about our services and operations:
Contact Center FAQs
Q: What is the relationship between Lighthouse Enterprises and The Chicago Lighthouse?
Q: What is the relationship between Lighthouse Enterprises and The Chicago Lighthouse?
A:
Lighthouse Enterprises is the social business enterprise division of The Chicago Lighthouse. In order to continue operating 40+ nonprofit programs to serve our mission, the idea of contact center operations was implemented over a decade ago. In 2012, The Chicago Lighthouse began working with the Illinois Tollway Authority (ITA) by answering their customer service calls. Now, we operate over 18 contact centers for major companies and organizations nationally.