A History of Bridging Communities
Since its founding in 1906, The Chicago Ligthouse, and now Lighthouse Enterprises, has been a haven for people who are blind, visually impaired, disabled or Veterans. Today, our staff provides both inbound and outbound call center services that help businesses grow.
How We Redefined the Customer Service Industry
Lighthouse extends branches of support to sister organizations to meet evolving community needs. Our team creates knowledge-based job opportunities for people who are passionate about the customer care industry.
We offer exceptional, remote customer engagement solutions that can be tailored to any environment. While developing careers, our call center agents are also able to receive the services they need to live independently.
A Dedication to Quality
We believe a diverse, service-oriented staff builds client relationships and fosters business growth.
The Power of Diversity
As a result, 75% of our C suite are women, and our employees are over 85% minorities.
Our Call Center Agents Pursue Their Dreams by Helping Businesses
We train our staff to use the latest state-of-the-art technology so they can perform all aspects of contact center work with precision and care.
How We Operate
Lighthouse staff uses state-of-the-art hardware and software solutions to perform all aspects of contact center work. All adaptive technologies are fully funded and maintained by The Chicago Lighthouse, and these costs are never passed on to our clients. Whether your requirements include interaction with a knowledgebase, Customer Relationship Management (CRM), Electronic Medical Records (EMR), or other proprietary system—Lighthouse agents excel at even the most complex workflows. Lighthouse agents who are blind utilize industry-leading software that translates visual information into speech. Our agents utilize JAWS (Job Access With Speech) to process information from their computer at 300-500 words per minute, enabling them to complete their contact center work efficiently while callers are entirely unaware of any workflow accommodation
Lighthouse agents who are blind utilize the JAWS (Job Access With Speech) screen reader to translate computer interface elements and data into audio feedback that the user hears through a headset. This software uses complex keyboard shortcuts that enable blind staff to move around applications quickly and efficiently.
Lighthouse agents who have low vision utilize ZoomText to complete their work effectively. ZoomText provides screen magnification and a number of color customizations to improve digital visibility for any Windows or web application, so agents with low vision can use applications effectively.