Strengthening Communities
Since 1906, we’ve provided programming and employment opportunities for individuals who are blind, visually impaired, disabled, and Veterans. In 2012, we launched our first customer service call center, and today we operate 16 call centers, employing 565 people. Outsource your contact center needs to us and drive profitability while making a positive social impact.
We Redefine Customer Service
Lighthouse Enterprises provides essential support to sister organizations, helping them meet the evolving needs of the community. Our team creates knowledge-based job opportunities for individuals passionate about customer care.
We offer high-quality, remote customer engagement solutions that can be customized to fit any business environment. While developing meaningful careers, our call center agents also receive the support they need to live independently. A diverse, service-oriented workforce has been proven to build strong client relationships and drive business growth.
A Dedication to Quality
We believe a diverse, service-oriented staff builds client relationships and fosters business growth.
The Power of Diversity
- 75% of our C suite are women
- 80% of our employees are minorities
- 30% of our staff are mission driven
Transforming Businesses with Goal-Driven Agents
We train our staff to use the latest state-of-the-art technology so they can perform all aspects of contact center work with precision and care.
How We Operate
Lighthouse staff uses state-of-the-art hardware and software solutions to perform all aspects of contact center work. All adaptive technologies are fully funded and maintained by The Chicago Lighthouse. Whether your requirements include interaction with a knowledgebase, Customer Relationship Management (CRM), Electronic Medical Records (EMR), or other proprietary system—Lighthouse agents excel at complex workflows. Agents who are blind utilize industry-leading software that translates visual information into speech. Our agents utilize JAWS (Job Access With Speech) to process information from their computer at 300-500 words per minute, enabling them to complete their contact center work efficiently while callers are entirely unaware of any workflow accommodations.
Text-To-Speech
Lighthouse agents who are blind utilize the JAWS (Job Access With Speech) screen reader to translate computer interface elements and data into audio feedback that the user hears through a headset. This software uses complex keyboard shortcuts that enable blind staff to move around applications quickly and efficiently.
Screen Magnifiers
Lighthouse agents who have low vision utilize ZoomText to complete their work effectively. ZoomText provides screen magnification and a number of color customizations to improve digital visibility for any Windows or web application, so agents with low vision can use applications effectively.
Great Jobs, Great Cause.
Are you interested in a fulfilling career with Lighthouse Enterprises? Visit our Careers Page.
