Contact Center Services for Government & Public Service in Chicagoland
Lighthouse Enterprises partners with various organizations such as those in the government and public service industries, who are looking to outsource their customer contact centers. Based in Chicago, our call center services enhance communication and streamline support systems at customer-facing organizations.
Outsourced Call Center Solutions for Government & Public Service
Welcome to Lighthouse Enterprises, where we understand the important and critical role that public and government services play in the foundation of supporting the community. Our commitment to excellence lies in our dedication to providing tailored solutions for governmental agencies, bodies, and public service organizations that help them navigate and streamline their communication processes.
Benefits of Partnering with Lighthouse Enterprises
With years of call center experience with large organizations under our belt, we know the unique ins and outs that come with customer service. That’s why our call center leaders offer a wealth of knowledge proven to show success and efficiency. With Lighthouse Enterprises, you’ll can expect exceptional call center support that fully address your ever evolving needs.
Flexible Call Center Service
By outsourcing your call center department to Lighthouse Enterprises, this frees up your time and resources so that you can invest in other things that matters most. When you partner with us, your account manager will ensure that your needs and requirements follow through, in every call we take. Some of the types of calls we can support on your behalf include:
- Billing & Payment
- Scheduling & Reminders
- Registration & Verification
- After-Hour Support
- 24/7 Support
- and more
Low Turn-Over Rate
One of the things we pride ourselves with at Lighthouse Enterprises is our low turn-over rate. Because of our mission-oriented approach, many of our call center reps stay with us for the long-haul which ultimately improves efficiency. Also, long-time employees maintain consistency with brand standards and requirements for how phone calls or customer support should be handled. The many hours and staff you used for recruiting, hiring, training, and ongoing education process is now off your plate and onto ours.
Your Trusted Partner Providing Exceptional Business Results
When you work hand in hand with Lighthouse Enterprises, you’re partnering with a company committed to making your government and public service business not only meet but exceed customer expectations. In an industry that often gets bombarded with phone calls, let us help you improve your phone intake process. We’ve partnered with many prominent organizations and have been successful in helping them streamline their communication systems. This is your chance to be one of our successful partners.
Outsource Your Call Center Department
Our state-of-the-art call center solutions are flexible ensuring you can scale to your changing demands. Learn how our customized approach caters to your brand requirements.
