Healthcare Industry
Contact Center Services

We take measures to ensure that all sensitive patient information is kept private and secure. Before getting hired, all of our agents undergo 4-6 weeks of rigorous training to ensure proper compliance with all healthcare protocols and laws. All of our healthcare communication services are:

• Confidential
• Supervised
• 100% HIPAA & GDPR-compliant
• Meet all necessary regulatory requirements
• Support medical reporting systems (MRS)

We integrate directly with commonly used portals such as MyChart to support secure, efficient communication between patients and healthcare organizations. This gives patients secure, online access to their personal health information.

This allows us to streamline:

• Patient access to care
• Appointment scheduling and management
• Secure patient–provider communication
• Registration, insurance, and intake workflows
• Routing information to the right care team

Our 24/7 availability ensures your patients can reach out anytime during their busy day. We deliver smooth communication that leaves your patients feeling seen and heard no matter the time of day. We manage calls from people who:

• Require urgent medical attention
• Need to schedule an appointment
• Want to send a message to their doctor
• Support your business operations

We emphasize clear communication and empathy with every interaction. When answering medical questions and scheduling appointments, we ensure each patient we interact with leaves feeling properly taken care of and informed. Our agents resolve conflicts in a number of ways:

• Listen actively to resolve heightened concerns
• Provide technical assistance
• Transfer calls to the appropriate medical professional
• Provide bilingual language support

We integrate seamlessly with your Electronic Medical Record (EMR) systems such as  Epic, Cerner, and Athena to improve coordination across departments. Our team ensures faster problem-solving and more accurate information flow. We strengthen the connectivity between your departments so your staff can focus on delivering care. This helps us manage a diversity of calls:

• Internal messaging
• Clinic notifications
• Secure patient updates
• Enrollment and password resets
• Medical history retrieval and proxy access

As your organization grows, our agents grow with you. We ensure every caller reaches the right clinical team quickly and confidently. Whether you’re opening new clinics or expanding services, we provide the scalable scheduling and administrative backbone your system needs. We accomplish this in a number of ways:

• Work across multiple clinics and specialties
• Support patient referrals
• Create specialized queues and patient-routing structures
• Assist with telehealth registration
• Handle urgent triage routing

Our outbound and inbound support helps healthcare systems roll out large-scale wellness programs with ease. With seamless integration into your existing systems and internal platforms, we ensure participants receive clear communication, accurate support, and a smooth experience from start to finish. Our teams are prepared to:

• Handle high-volume outreach campaigns
• Guide participants through enrollment
• Complete screenings and verification steps
• Manage troubleshooting for technical issues

We understand that accurate data is necessary to improve operations. We custom-design reports to help your team make informed decisions that improve your communication strategies for future operations. Our detailed reporting and analytics:

• Provide valuable insights
• Illustrate patient feedback
• Offer data on call volume
• Give you other vital performance indicators