Contact Center Services for Hospitality & Travel in Chicagoland
Lighthouse Enterprises supports various organizations such as those in the hospitality and travel industries, who are looking to outsource their call center department. Based in Chicago, our call center services enhance communication and streamline support systems at customer-facing organizations.
Your Every Hospitality & Travel Industry Business Solution in the Chicagoland Area
When you partner with Lighthouse Enterprises, you are partnering with a team of experts known for tailoring business solutions for your call center needs. With our years of experience and state-of-the-art services, we will ensure that each and every customer calls is handled with care and upholds your requirements.
Benefits of Partnering with Lighthouse Enterprises
From large-scale travel agencies to boutique hotels, Lighthouse Enterprises is ready to work hand-in-hand with you in order to develop customized strategies that serve your needs and brand requirements. Our call center agents will ensure your organization’s unique customer experience is consistent and implemented with every call.
Adaptable Call Center Solutions
With our call center services, we can handle your calls, allowing you to allocate resources where it matters most. No matter the call volume, our flexible solutions can adapt as you grow. Some of the types of calls we take on your behalf include:
- Billing & Payment Calls
- Appointment Scheduling & Reminders
- Registration & Verification
- After-hour Support
- 24/7 Support
- and more
Low Turn-Over Rate
Often times, organizations struggle with managing their call center departments due to high turnover. Many hours and staff is required for the recruiting, hiring, training, and ongoing education process. However, when you partner with Lighthouse Enterprises, not only are you able to outsource those tasks, but you can also expect consistent, reliable call agents who will follow your brand requirements. Because of our mission-oriented approach, we are able to maintain a very high retention rate.
Your Trusted Partner Providing Exceptional Business Results
When you work hand in hand with Lighthouse Enterprises, you’re partnering with a company committed to making your hospitality or travel business not only meet but exceed customer expectations. In an industry that is heavily reliant on customer satisfaction, we know that your team is at the forefront of creating an exceptional customer experience that will in turn drive your business forward.
It’s time to invest in the success of your business with our training modules, technology solutions, branding and marketing, and consulting services. Our goal in working together is to empower you and your staff to implement the latest industry trends as efficiently as possible.
Outsource Your Call Center Department
Our state-of-the-art call center solutions are flexible ensuring you can scale to your changing demands. Learn how our customized approach caters to your brand requirements.
