Jill is an accomplished Operations Executive with over 25 years of experience leading healthcare management and healthcare insurance organizations. In her last position of 17 years, she led a 24 hour multi-state healthcare call center with up to 650 agents on the phones in 6 states. She has a proven record of successfully implementing processes and technology to consistently reduce administrative costs and grow profitability. Her responsibilities included managing all operational functions with a budget of $170+ million. She has been recognized for exceptional leadership skills in motivating and developing high performing management and subordinate teams and achieving excellent staff retention rates of 2%. Jill has 3 daughters, 3 step-sons and 4 grandchildren. She and her husband enjoy traveling abroad, exploring new places and cultures. Jill is very excited to join The Chicago Lighthouse and is especially touched by our mission; her mother spent most of her professional career running a school for the visually impaired in southern California, Blind Children’s Learning Center.