IT Contact Center
Outsourcing Solutions

We;ll set up and manage the foundational IT systems your business depends on daily.

• Network Management (LAN/WAN, Wi-Fi, VPN, 2FA)
  Provide secure, stable internet and internal network access across your locations.
• Server Management (Windows/Linux servers, virtualization, storage)
  Maintain on-premise or cloud servers, handling updates, performance, and storage needs.
• Cloud Services (AWS, Azure, Google Cloud, SaaS platforms)
  Deploy and manage cloud-based platforms for scalable, flexible business operations.
• Data Center Operations
  Oversee and support infrastructure to optimize performance and prevent issues.
• Email & Collaboration Tools (Microsoft 365, Google Workspace)
  Set up and manage company email, calendars, and shared work tools.
• Internet & Connectivity Services
  Provide reliable internet access, failover, and connectivity support for all business sites.

Our services reduce risk and support compliance with industry regulations.

• Identity & Access Management
  Control who can access which aspects of your systems with secure login processes.
• Endpoint Security (antivirus, patching, EDR)
  Protect computers and other devices from malware, vulnerabilities, and attacks.
• Network Security (firewalls, IDS/IPS, VPN)
  Secure your network traffic and prevent unauthorized access to internal systems.
• Security Operations Center / Monitoring
  Monitor systems in real-time to detect and respond to threats around the clock.
• Incident Response & Threat Management
  Investigate and remediate cybersecurity incidents quickly and effectively.
• Compliance & Governance (HIPAA)
  Ensure IT systems meet required legal and industry-specific security standards.

This ensures smooth daily operations and efficient onboarding and offboarding of staff.

• Help Desk & Service Desk (L1–L3, ticketing systems)
  Provide user support for software, access, and technical issues through ticket-based systems.
• Desktop Support (PCs, Macs, peripherals)
  Assist with setup, troubleshooting, and maintenance of workstations and hardware.
• Mobile Device Management (MDM)
  Securely manage smartphones and tablets used for work, including remotely.
• End-User Onboarding & Offboarding
  Set up or remove employee access to systems during hiring and departures.
• Accessibility & Assistive Technology Support
  Provide IT support tailored to users with specific accessibility needs.

This includes both custom-built solutions and off-the-shelf platforms.

• Custom Application Development & Support
  Develop or maintain software tailored to your organization’s unique needs.
• Web & Intranet Services
  Create and support internal websites and portals for team communication and access.
• AWS Workspaces & AWS Connect
  Enable virtual desktops and cloud-based contact centers through Amazon services.

• Database Administration
  Maintain and optimize databases for stability, performance, and security.
• Business Intelligence & Reporting (Power BI)
  Create dashboards and reports that visualize your data clearly and usefully.
• Data Integration & APIs
  Connect different systems so data can be shared and updated automatically.

• Unified Communications (VoIP, Teams, Zoom)
  Provide voice, chat, and conferencing tools in one connected platform.
• Video Conferencing & Messaging
  Set up reliable video meeting and chat solutions for internal and external communication.
• Document Management & File Sharing (SharePoint, OneDrive, Google Drive)
  Organize and control shared files and documents across your teams securely.

• IT Strategy & Roadmapping
  Plan your technology initiatives to align with future business objectives.
• Vendor Management
  Coordinate and manage relationships with third-party technology providers.
• IT Budgeting & Cost Optimization
  Identify and reduce unnecessary IT spending while planning for future investments.
• Risk Management & Business Continuity (DR/BCP)
  Prepare for and recover from disruptions to IT services or infrastructure.

• IT Asset Management (hardware, software, licensing)
  Track and manage all company-owned devices, software, and licenses.
• Procurement & Vendor Contracts
  Handle ordering, renewals, and negotiations for IT products and services.
• Software Licensing & Compliance
  Ensure software is properly licensed and meets usage requirements.
• Configuration Management
  Maintain accurate records of your IT systems’ settings, versions, and relationships.